Delivery is Free when you spend £30+ on any in stock items (exclusions apply to some postcodes- see below). Orders below £30 will incur a delivery charge from £2.95.
We are currently dispatching with Evri/Hermes Tracked / Royal Mail to Mainland UK addresses Only. Some exclusions apply and the following postcards are not included:- BT, GY, HS, IM, JE, KW & ZE. If you live in these postcards and wish to purchase please contact us to check if a delivery is possible.
No International shipping is available at this time.
Orders are usually dispatched next working day, so confirm before 4pm on Monday and parcel despatched on Tuesday and so on. Orders placed Friday and over weekend will be despatched on the following Monday.
All new items are wrapped in bubble wrap and sent in a box.
Once parcel is dispatched you will receive an email confirmation, this will detail the carrier used and if applicable the tracking details and a link to track your order. Note small low value orders are not tracked, however these are still scanned to confirm delivery online.
Delivery time is usually 2-4 days after dispatch. Most orders are delivered on time however this can sometimes be longer depending on the courier and current circumstances. Once dispatched we have no control on how long the delivery may take. No claims for loss can be considered until 21 days from dispatch.
**There is a maximum quantity of 1 copy of the same puzzle/title per customer/address. We are a retail site catering to retail customers, not a supplier for resellers. We reserve the right to cancel/amend/allocate orders that look to be going to resellers at our discretion. We will not send to fulfilment centres, the address should be your own.
Collect from Store:
Orders can be collected from our shop. Order as normal but select the “Collect from Store” option at checkout. No postage will be added and your order can be collected the next working day. Please remember to bring a copy of the order number along with you.
These hours are subject to change, recommend phoning first to check opening hours.