Frequently Asked Questions.
Q:- How much is delivery?
A:- Standard delivery is Free when you spend £30+ on any in stock items, for orders below £30 delivery is £2.95. Please see the Delivery page for full details and any exclusions.
Q:- Who delivers the order?
A:- We use Hermes Tracked and Royal Mail to deliver the majority of our orders.
Q:- How long is Delivery?
A:- We always try to despatch next working day. Standard delivery is approx 3-4 days. This is a guideline set from the courier and obviously can vary slightly.
Q:- Do you send international orders?
A:- No, sorry but at this time we only send within the UK mainland.
Q:- Can I collect my order?
A:- Yes orders can be collected next working day from our shop Outer Rim Toys in March, Cambridgeshire. Simply select the Collect from Store delivery option when you checkout. You will need your order number and address verification when you collect.
Q:- Has my order been accepted?
A:- Once you complete the order you will receive an automated email from the website to confirm the details. This is usually sent within a few minutes but can take longer. Please check your other email folders if not received as some servers filter these out.
Q:- What payment do you accept?
A:- We accept payment via PayPal or Credit/Debit Card. Card payments are also processed securely via PayPal.
Q:- Is the website/my details secure?
A:- Yes our website host platform is 100% secure and fully PCI compliant, note the padlock in the address bar above. Your payment is processed by PayPal and we do not have any access to those details.
Q:- Are the items offered New?
A:- Yes, everything on the website is brand new, sealed (if applicable) and purchased direct from the manufacturer or official distributor.
Q:- Can I order over the telephone?
A:- No sorry, all orders must be placed via the secure website.
Q:- Can I return my order?
A:- Yes if you change your mind you can return your order within 14 days. The items must be unopened and in the same new condition. You are responsible for return postage cost and to keep proof of postage.
Q:- What can I do if my puzzle has a missing piece?
A:- It’s very unusual for a new puzzle to have a missing piece. We are a puzzle retailer and not the actual manufacturer so if this does happen we would ask you to firstly contact the manufacturer for guidance. Some manufacturers will offer a direct replacement to the customer. If that does not bring a satisfactory solution then please then contact us for advice.